store policies and FAQ


SHIPPING

Most items ship within two weeks of order placement.  You will be contacted if your order is going to take longer than two weeks. 

We ship through USPS for domestic and international orders.  Domestic orders are shipped with a tracking number and international orders are shipped with insurance.  If you need to expedite your order please contact me at floridxfauna (at) gmail.com.


REFUNDS AND EXCHANGES

All items are made to order and all sales are final.  If you have any questions or concerns regarding an item please contact me before placing your order.  If you are unsatisfied with your order after you receive it please contact me and I will do my best to resolve any issues. 


WHAT IS ECO - RESIN?

Eco-resin is an epoxy resin that replaces the petroleum based chemicals found in most widely used resins with bio based, sustainable and renewable materials.  Production of eco-resins produces less greenhouse gas emissions and harmful byproducts than traditional petroleum based resins.


WHAT IS THE BEST WAY TO CARE FOR MY JEWELRY?

Blackened brass patina is very durable, but it is possible for the patina to wear over time.   Proper care can help to retain the coloring of your FloridXFauna piece for years to come.  Avoid exposing your piece to water and chemicals and wrap your jewelry in cloth or cotton when you are not wearing it.


DO YOU TAKE CUSTOM ORDERS/COMMISSIONS?

Absolutely.  If you would like a piece customized, or have an idea for something you'd like made, please don't hesitate to get in touch.  You can email me at floridxfauna (at) gmail.com or call (267) 888 - 8221.  I look forward to discussing your project with you.